I specialize in experience research, strategy and design
for customer-focused organizations.
ReSearch & discovery
- Requirements Gathering
- Journey Mapping
- Context Mapping
- Empathy Mapping
- Task / Process Analysis
- Contextual Inquiry
- Customer Interviews
- Usability Testing
- Heuristic Analysis
- Competitive Analysis
- Web Analytics
IA / UX / Service Design
- Content Maps & Taxonomy
- Wireframing
- Interaction Flows
- Service Blueprints / Process Flows
- Prototyping
- Visual Mocks
- Diagrams
- Design Guidelines
- Brand Identity
- Creative Direction
strategy & Leadership
- Team Management
- Group Facilitation
- Presentations
- Proposal Development
- Experience Insights and Strategic Recommendations
- Strategic Frameworks