“Design is not just what it looks like and feels like.
Design is how it works.”
RESEARCH & Discovery
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Context Mapping
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Customer Journey Mapping
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Employee Journey Mapping
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Journey Map Analysis
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Heuristic Analysis
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Task Analysis
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User Stories
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Empathy Mapping
IA / UX / Service Design
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Desktop web - wireframes
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Responsive web - mobile wireframes
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Content Types
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Feature Map
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Sitemap
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Content Audit
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Wireflows
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Process Mapping & Optimization
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Proposed Experience Path
Strategy & Leadership
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Role Definition, Education
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Project Proposals and Presentations
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Team Process Definition
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Optimizing Team Collaboration
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Group Facilitation
work I've directed
Over the years I've had the honour of leading some amazing UX / UI / Design teams. These samples highlight some of the projects I oversaw as a design team manager and UX / Design stakeholder.
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cbcnews.ca Redesign
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CBC News iPhone App
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CBC News iPad app redesign
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cbc.ca Global Navigation
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CBC.ca Design & Usability Guidelines
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CBC Player Redesign
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CBC.ca Homepage Redesign
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Leafs Nation Preference Centre
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Responsive Web Design - Cheat Sheet